To whom it may concern,
I am a frequent shopper (and visitor) at the Square One, Mississauga Davids Tea.
I am an avid coffee drinker but Davids Tea's delicious and abundant teas have made me into a tea-convert.
I have introduced DT to friends near and far.
And recently I informed sales people in Square One (Walmart and Whole Foods) of DT's promotions and sales items when they commented on the lovely blue DT bag with my Alpine Punch Tea.
I will always remain a loyal and eager customer. But it is with regret that I have to report a saleswoman who consistently behaves contrary to DT's first class employees that provide me with great service.
The saleswoman is at the Square One Davids Tea. Her Employee Number is 10006670, which I obtained from a receipt of our latest interaction, which was today, 7/20/2018, around 10:25 am (Transaction: #0000364983, Store: #00097, Terminal: #00097-R1). This is the third unpleasant incident I have had with her, which all boil down to her unwillingness to provide me with proper service and attention as I shop in your store.
I was planning to buy an ice tea pitcher on a 1/3 off sale ($28 to $19). I had seen it yesterday and stopped by to pick it up today.
I walked to the front of the store to look for it. But couldn't find it. While I was searching, 10006670 called out "Good morning" from the back. I wasn't paying attention and continued looking. The employee then shouted out in a more aggressive manner as though demanding my attention "Good morning!" I smiled, turned around and replied "Good morning," and continued searching.
Then I went to the back of the store where the employee was located. She was going through some kind of book which looked like she was doing inventory or bookkeeping. I waited a while, then asked her if there was any tea to sample for today. She gave me a cold tea but I asked what was the hot tea. Again she reluctantly looked up from her task and said something like "What can I do for you?"
By this time, I was angry and said that I have been repeating myself all this time.
We went back and forth for a while. Then I said "Are you going to keep this up? Is this customer service?"
"Employee are people too!" she said rudely and nonchalantly.
"I don't know about that," I rebutted.
At which point the woman has tears in her eyes and says: " I take offence at that!"
Another saleswoman had come in by that time, perhaps hearing our interaction and to relieve the woman now in tears. This second woman is Asian, who I am sorry to say had provided me with a similar distracted service just the day before and had in fact misinformed me about the pitcher sales until I put some pressure on her for more concrete information.
By then I had paid for my pitcher, and as the first saleswoman handed me my receipt, I simply walked out of the store.
Davids Tea is a great place. I am reporting these two incidents because I believe they are isolated. I hope the company can resolve them if indeed I have made the correct assessment and that there was some deficiency in customer service, at least towards me.
Thank you for your attention. And I look forward to a summer filled with your delicious teas.
Sincerely,
Kidist Paulos Asrat